Refund policy

At Kessence, we strive to provide high-quality skincare products and an excellent customer experience.

Because our products are personal care and cosmetic items, we are unable to accept returns, exchanges, or refunds once an order has been delivered. This policy is in place strictly for hygiene and safety reasons, ensuring that every customer receives new, unused, and fully protected products.

All sales are final.

However, if your order arrives damaged, defective, or incorrect, please contact us within 48 hours after receiving the product. We will gladly review the situation and assist you in resolving the issue as quickly as possible.

To report any problem with your order, please email us at support@kessence.us with your order number and clear photos of the item received.

Your satisfaction is very important to us, and we are always here to help with any concerns regarding your purchase.