Shipping policy

Shipping Policy – Kessence

Thank you for shopping at Kessence.us. The following are the terms and conditions that constitute our Shipping Policy.

 

1. Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped on weekends or holidays.

2. Shipping Rates and Delivery Estimates

Shipping costs and estimated delivery times are displayed at checkout based on the available shipping methods. Delivery times provided are estimates and may vary.

3. Delays

Kessence is not responsible for shipping delays caused by carriers, weather conditions, holidays, or other unforeseen circumstances.

4. Lost or Damaged Packages

Once an order has been shipped and handed over to the carrier, Kessence is no longer responsible for the package. Any lost, stolen, or damaged packages are the sole responsibility of the shipping carrier. Customers must contact the carrier directly to file a claim.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Kessence is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

6. Contact Information

For questions regarding shipping, please contact us at:

Email: support@kessence.us